Delete a video or account

This page shows how to delete a video, a folder or your whole account, and what each one removes.

Before you delete

Deleting is permanent. There is no trash and you cannot restore a video, a folder's videos or an account.

If you may need your leads or numbers later, export them first. See Leads and exports, or download your account data from Account → Data & privacy.

Delete a video

1. Open the Library.
2. Hover over the video's row and click the trash icon (Delete). To delete several videos, tick their checkboxes and click Delete in the bar that appears.
3. Read the confirmation and click Delete video. For several videos the button reads Delete N videos.

Marker 1 is the warning that every embed stops playing, marker 2 is Delete video.

The dialog says "It's removed from your library and every embed stops playing. This can't be undone." It adds that the original and playback files are queued for permanent deletion, and that cached or downloaded copies may remain for a while.

Here is what happens:

• The video leaves your Library and its share link and embeds stop playing.
• All its versions are deleted.
• The leads and analytics for that video are deleted with it.
• Your storage frees up right away.
• OhPlayer removes the files in the background. You see "Video removed; file deletion queued."

If you only want to swap the footage and keep the same link and embed, use Replace a video instead.

Delete a folder

Click the trash icon on the folder row and confirm with Delete folder. Only the folder is removed. The videos and folders inside it move up one level.

Delete your account

1. Open Account → Data & privacy.
2. In the Danger zone, click Delete account.
3. Type DELETE in the box. The Delete account button turns on once the text matches.
4. Click Delete account.

Marker 1 is the confirmation box, marker 2 is Delete account.

The dialog says "Permanently removes your videos, leads and analytics. Every embed stops working. This can't be undone." When it finishes, you are signed out and taken to the sign-in page. We send a confirmation email to the address on the account.

Deleting your account removes your videos and their files, your leads and your analytics. Signing in with the same Google account later starts a new, empty account.

If you have a live plan

You cannot close an account while a plan or trial is still running. The dialog shows "Cancel your plan in Manage billing before closing your account." and a Manage billing button. Click it to go to Account → Plan & Billing, click Manage billing there to cancel in Stripe, then delete your account.

If the message stays after you cancel, contact [email protected].

Accounts on the free preview, or whose plan has ended or been cancelled, can delete right away.

Next steps

Account and billing
Plans, payment and data settings

Data, privacy and cookies
What OhPlayer keeps and how to export it

Leads and exports
Export leads before you delete

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